Manage your website and
online presence.

Powering your website with cutting-edge security, maintenance and support solutions.
Join today to have Tenaya360 manage and support your online presence.

Get Started with Tenaya360

Join the businesses growing with Tenaya360.

Base

* Save $199 with our annual plan.

$199 Monthly
Affordable, essential maintenance with security, backups, and updates for small businesses.
  • Managed Hosting: Fast, secure, and optimized for WordPress.
  • Weekly Updates: Core, theme, and plugin updates to keep your site secure.
  • Daily Backups: Peace of mind with automatic backups.
  • Security Monitoring: Protect your site from vulnerabilities.
  • Tenaya360 Platform Access: Analytics and support ticketing for your website.
  • Standard Support: Response time within 1-2 business days.
  • Content Updates: 1 Support Credit Included. (1/2 hour of service) Additional Credits for $60/credit.
Get Started with Base Plan
Advanced

* Save $399 with our annual plan.

$399 Monthly
Proactive performance optimization, advanced security, and monthly content updates to elevate your site’s success.
  • All Base Plan Features
  • Enhanced Performance Optimization: Monthly website speed testing and improvements.
  • Site Health Checks: Comprehensive scans for any broken links, outdated content, or errors.
  • Dedicated Consultation: 30-minute monthly call to discuss strategy and improvements.
  • Priority Support: Faster response time for urgent issues.
  • Content Updates: 6 Support Credits (3 hours) per month.
Get Started with Advanced Plan
Enterprise360

* Save $2499 with our annual plan.

$2499 Monthly
Exclusive, high-touch service with advanced SEO, and unlimited support for maximum growth.
  • All Advanced Plan Features
  • Dedicated Account Manager: Personalized, hands-on support.
  • Graphic Designer: Graphic design support for your business. Up to 5 hours per month.
  • Digital Marketing Manager: 10 Hours Per Month of Digital Marketing Support
  • Comprehensive SEO Strategy: Full on-page and off-page SEO, including backlinking and content strategies.
  • Google Local Search SEO: Local search optimization with Google My Business using location targeting.
  • Custom SEO Dashboard: Real-time data tracking and insights tailored to your goals.
  • Priority 24/7 Support: Immediate response times for critical issues with Slack.
  • Unlimited Content Updates: As much content addition or modification as needed, up to 10 hours/month.
Get Started with Enterprise360
What are Support Credits?

Support credits are how we manage your website updates and marketing program. Each credit is equal to 30 mins per service. Our credits are priced at $55. Our Base Plan includes 30 minutes of website updates and changes per month. This will be billed after the submission of your support ticket. The Advanced plan includes 3 hours of service per month while the Enterprise plan is our full marketing suite and includes a combined 25 hours of service per month with a monthly meeting and weekly updates from our team.

What's included in my Tenaya360 Maintenance Plan?

All plans include access to our online portal and 360 Maintenance Package: 24/7 Uptime Monitoring, Daily Site Backups, 24/7 Emergency Support, Website Analytics Integration, Performance Monitoring, Security & Firewall Protection, Daily Malware Scanning, Hack Remediation, Daily Manual Site Checks, Safe Update Protocol.

Our Advanced plan includes Priority Support, 4 Support Credits (2 service hours), and Web Hosting. Our Pro plan includes 8 support credits and 4 Hours of Search Engine Optimization.

How do I submit support requests?

Support requests are handled through our Support Ticketing feature in our online portal. Simply add a new ticket and our support team will review your ticket and provide an estimate of support credits to be deducted from your account. Our Base plan customers will receive Support Ticketing Access and purchase credits when their Support Ticket is opened.

How often can I submit support requests for my website?

You can submit as many support tickets as you'd like. If support credits are available with your plan, we will deduct credits from your account until we exhaust them. If you are on the Base plan and do not have included credits, simply submit a support ticket and we will provide an estimate of credits for the support ticket or project. Credits are payable prior to the completion of the support ticket. 1 Support Credit = 1/2 Hour of service on your website.

What if I have multiple websites?

If you have multiple websites that you want us to manage and support, there is an additional fee of $119 per website, not including website hosting. For smaller websites (1000 visitors or less per month), we will include website hosting in the $119 additional fee. For larger websites, our hosting fees will be additional costs ranging from $50 - $250 per month.

How do I pay for your service?

You will receive a login to our Tenaya360 portal upon sign-up for our maintenance plans. Under the user menu dropdown you will see Subscriptions. Click on it and enable your Subscription by clicking subscribe. Payments are auto recurring and securely processed through Stripe. 

How long are your subscriptions? Can I change plans?

You can switch plans at any time. We do not have minimum commitments. No refunds on monthly or annual plans. Contact hello@tenaya360.com to switch plans.

How can I cancel my subscription?

Cancel your subscription by emailing hello@tenaya360.com. Your account manager will reach out to confirm cancellation of your plan.

What's included in Tenaya360 Maintenance

Helping businesses operate efficiently and securely online with our dedicated site maintenance program.

Website Maintenance

Dedicated website maintenance and support solutions for your business.

Get Started

Site Maintenance Program

Security Solutions

We have a comprehensive approach to your websites security. From our state-of-the-art firewall protection, to malware and brute force attack scanning and hack remediation -- we've got you covered.

Updates & Maintenance

We provide software updates and support for your new WordPress website. Our websites are built to generate results for your business.

Performance Solutions

24/7 Performance Monitoring is included in your plan. Additionally, we check your website daily to ensure its online and functioning properly.

Account Support

We take support seriously. That’s why we have a few options on how to help you with your website.

360 App Login

Dedicated Account Support Solutions

Support Ticketing

For small updates to your website, simply submit a support ticket in your online portal.

Chat Support

Have a question? Use our Chat Support feature to speak with a team member. Open 9AM - 5PM PST, M - F.

Video Call Support

Have a digital project to discuss? Reach out to hello@tenaya360.com to schedule a video call with our team.

Support Credits

Use our Support Credits for website updates and marketing support. 

360 App Login

Support Credits Explained:

1 Credit = 30 Mins of Service

Support credits are used as a way for us to keep track of time. Each credit equals 1/2 hour of billable service on your website or with your marketing support package. For a website update that takes 30 mins or less, you'll use 1 credit. Over 30 mins and under an hour, you'll use 2 credits.

Credit Pricing

Our credits start at $55 for our Base Management Plan. Our Advanced plan includes 4 support credits and additional credits are available for purchase at $50 / credit. Our Pro plan includes 20 support credits and additional credits are available at $45 / credit.

Have more questions about our Support Credit System? Reach out to hello@tenaya360.com for help.

Welcome to your website management dashboard.

Our online portal is designed to provide you with a transparent, organized and dedicated view into your website and online presence.

My Portal Login >

Our Online Portal

Support Ticketing

For small updates to your website, simply submit a support ticket in your online portal. Alternatively, you use our chat feature or schedule a video call with our team!

Website Analytics & Traffic Reports

Have a question? Use our Chat Support feature to speak with a team member. Open 9AM - 5PM PST, M - F.

Billing Management

All of our billing will be managed in your online portal. Manage your subscription and receive invoices for additional support credits right from your portal.

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Partner with us
to manage your website & online presence.

With Tenaya360, we provide a suite of maintenance solutions, an online portal and dedicated account management to provide you with peace of mind while we take care of the technical side.

Management Starting from

$199 / mo.

  • Comprehensive Maintenance Solutions
  • Dedicated Account Management
  • Fast Support for Requests
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    Orinda CA
    USA

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