Our Support Program
360 Support Package
Perfect for small businesses or startups looking for affordable website maintenance, security and online support for their business.
$199
/mo
What's included?
- Weekly Software Updates
- Daily Cloud Backups
- T360 Firewall
- 24/7 Security Monitoring
- Free Hack Remediation
- Advanced Monitoring
- 360 Portal Access
- Priority Support
- 1 Support Credit Included
- Dedicated Account Manager
Support Credits
We use support credits as a method to bill for our additional services. Each support credit is equivalent to 1/2 hour of service.
$65
/credit
What can I use support credits on?
- Website Content Updates
- New Website Pages
- Sending Newsletters
- Graphic Design
- Digital Consulting Services
- Google Ads Management
- SEO
Buy a 20 Pack of Support Credits for 10% off.
We are dedicated to providing small businesses with reliable website support, all while funding environmental initiatives to make a positive impact.
Jack, Founder of Tenaya360
What's Included
Weekly Updates
Your website stays secure and up to date with our weekly software updates. We ensure that your CMS, plugins, themes, and core systems are updated regularly to maintain peak performance, security, and compatibility. Our proactive maintenance helps prevent vulnerabilities, keeps your site running smoothly, and ensures seamless functionality.
Daily Cloud Backups
Your website is backed up every day to secure cloud storage, ensuring quick recovery in case of data loss, errors, or security breaches.
360 Portal
Access everything in one place—track updates, monitor security, manage support requests, and stay informed about your website’s performance through our easy-to-use client portal.
T360 Firewall
Advanced firewall protection that blocks threats, prevents attacks, and keeps your website secure 24/7.
24/7 Security Monitoring
Around-the-clock monitoring to detect, prevent, and respond to security threats before they impact your website.
Support Credits
Each month, you receive one support credit for technical assistance, minor updates, or troubleshooting. Need more? Additional credits are available anytime.
Free Hack Remediation
If your site is ever compromised, we’ll restore it quickly at no extra cost—removing malware, fixing vulnerabilities, and securing your website against future attacks.
- Find your answers
360 Support Package FAQ's
Q. What’s included in the 360 Support Package?
The 360 Support Package provides comprehensive website maintenance, including weekly software updates, website security, daily backups, 24/7 monitoring, and access to our 360 Portal. You also receive one support credit per month.
Q. How do I access the 360 Portal?
You can access the 360 Portal via a secure login on our website using the button: Portal Login in the navigation menu. The link is also found here: app.tenaya360.com
The portal offers a centralized location for tracking updates, billing management, files, support requests, and more.
Q. How often will my website receive software updates?
Your website will receive weekly updates to ensure that all software, plugins, and themes are up-to-date with the latest security patches and performance improvements.
Q. How does the free hack remediation work?
If your website is hacked, we will provide free remediation to clean up the issue. This includes removing malware, restoring your site to a secure state, and implementing fixes to prevent future attacks.
Q. Will I be notified if there’s a security threat on my website?
No, we take care of all security issues so you don’t have to worry about it. That’s part of our service. Our 24/7 security monitoring service will notify our team immediately if any threats are detected. We will take swift action to resolve the issue and ensure your website remains secure.
Q. Are my website backups stored securely?
Yes, all website backups are stored securely in our robust cloud infrastructure. Daily backups ensure that your data is safe and retrievable in case of any issues.
Q. Are there any additional fees for the services included in the 360 Support Package?
No, the services outlined in the package are included at a fixed monthly price. However, additional support credits can be purchased separately if needed.
Q. How do I pay for the 360 Support Package?
Billing is recurring and manged through our online portal. You’ll be charged monthly or annually depending on the plan you select. You can update or cancel your billing preferences at any time.
Q. What's your cancellation policy?
We require 30 days cancellation notice for our hosting plans. If you are on a promotional offer with free website hosting, you will be required to purchase a full year of hosting if you cancel your 360 Support Package or move your website elsewhere. You will have that time to receive a downloaded copy of your website to deploy elsewhere. If you fail to pay our billing fees for a period of 45 days, we will suspend your plan until payment is received. If you are on a hosting plan, this may result in the suspension of your website which would cause it to be unavailable to the public.
Q. What is a support credit and how can I use it?
A support credit is a half hour of service and is included each month with your 360 Support Package. It can be used for technical assistance, troubleshooting, or minor updates to your website. If you need additional support, you can purchase extra credits. Purchasing a credit pack can save you money. Support credits are issued monthly and cannot be rolled over to the next month. Be sure to use them within the current billing period!
Q. How can I use my support credit?
You can use your monthly support credit to request help for website issues, technical questions, or minor updates. Additional credits are available for purchase and can be used on the following services: Website Content Updates, Additional Page Creation, Creation and Sending of Newsletters, Marketing Consulting, Online Presence Management, Digital Consulting for Hotels/Lodging, Google Ads Management and Graphic Design.
Q. How long does it take to resolve support tickets?
We aim to respond to all support tickets within 24 hours. If it’s a quick fix it can be completed within 24 hours. If its a project request, additional time may be required. If you have a rush job, we are happy to help in a timely fashion.
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